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  • #1

    Official FAQ / Feedback Thread

    Have questions about the forums? Be sure to check out the forum's FAQ / HELP section.

    Still have questions and/or feedback about the site or the forums? Tell us about it below.
    Tags: None
  • #2
    Please note that these forums are still a work-in-progress on the back-end so, please let us know below what, if any, issues you encounter and we will make every effort to resolve them in a timely manner (and thank you for your patience, in advance).

    When reporting an issue, please be sure to include your operating system/version (e.g., Windows XP, Windows 8.1 Pro, etc.) and browser/version (e.g., Internet Explorer 11, etc.), and as much detail as possible.

    Cheers! Lisa

    ETA: If you signed up/registered, but did not activate your account (check your inbox or spam folder for an email from the forums), you will be able to read this message, but will be unable to view topic content of, or post to, the forums until you do so. Please CONTACT US if you have any issues.

    ETA: Please note that the possibility of including the archives of the previous DCO forum (2008-2014) content is being investigated. Stay tuned for updates!
    Last edited by FoolsApril64; 5 Feb 2015, 02:52 PM.

    Comment

    • Incipit9
      #2.1
      Incipit9 commented
      8 Feb 2015, 08:18 PM
      Editing a comment
      Thank you, Lisa - I was here since the 4th, but unable to verify and post - an unrelated email bug…but it's all good now. Appreciate your updates during the process, even if I couldn't say so!
  • #3
    Aaaaaaaand, we're back! Sorry about that everyone ... technical issue is now resolved!

    Comment

    • #4
      Thanks Lisa!!!
      You teach me to rise up
      To open my eyes up
      All these heroes come and go
      But you're still standing

      Comment

      • #5
        Yes, thank you Lisa! So glad DCO is back! I do not have a favorite lyric of David's because there are just so MANY! The fans at the show tonite are so blessed! It will be beyond awesome!

        Comment

        • #6
          Will David post here????

          Comment

          • #7
            Originally posted by CookieforCook View Post
            Will David post here????
            That's a great question. Maybe.. he does stroll through Twitter. so whose to say "not' hehehe
            You teach me to rise up
            To open my eyes up
            All these heroes come and go
            But you're still standing

            Comment

            • #8
              Originally posted by CookieforCook View Post
              Will David post here????
              Guess we'll have to wait and see!

              Comment

              • #9
                There's a known bug with the "Most users ever online" in the "What's Going On" module. It should be fixed in the next major update so, we've disabled these for now.

                We're also aware that there is a bug with the text color on your message center. Until this is corrected, we have temporarily darkened the sidebar navigation background a bit to make it easier to see the white navigation text (we cannot darken it too much until the code is corrected, as this style variable also controls other blocks.
                Last edited by FoolsApril64; 6 Feb 2015, 07:29 PM.

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                • #10
                  Can you explain what the Mark Channels Read action does? I didn't see anything in the FAQ about it, and I can't quite figure it out. Thanks!

                  Comment

                  • #11
                    Originally posted by DblJerseyGirl View Post
                    Can you explain what the Mark Channels Read action does? I didn't see anything in the FAQ about it, and I can't quite figure it out. Thanks!
                    Sure! "Channels" are nodes that contain other nodes (so, basically, the forum groups, blogs, etc.). When you click on "Mark Channels Read" it will mark all content that is currently marked as "unread" for you to being "read" (so, it's like the equivalent of marking all emails in your inbox as read - but in this case your inbox is everything on the forums). I hope that helps!

                    Comment

                    • #12
                      Lisa - would you be able to post more of the tour date threads? I'd love to start chatting with people who are going to the Phoenix show!

                      Comment

                      • #13
                        Originally posted by Jess View Post
                        Lisa - would you be able to post more of the tour date threads? I'd love to start chatting with people who are going to the Phoenix show!
                        Hey, Jess. I will try to get some, if not all, of the threads for this tour up this weekend for fans, along with an index. No promises though, as my schedule is a bit insane at the moment!

                        As for past tours, that will take considerably more time, but I will restore what I can, as time permits. Cheers! Lisa

                        Comment

                        • #14
                          Q: How can I hide my age or date of birth on my profile?

                          A: User Name OR Avatar > User Settings OR Edit Settings > Profile > Date of Birth > Display only Day and Month of Birth
                          A: User Name OR Avatar > User Settings OR Edit Settings > Profile > Date of Birth > Hide Age and Date of Birth

                          Comment

                          • #15
                            Does store require separate login? My dco user and pssw does not work at store. Will there be more of what is sold our?

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